Support
Contents |
Technical FAQ
You can find technical FAQ on the related wiki page.
Account support
The game said that my key is deactivated or that i'm not authorized to play my Maniaplanet Game
If you have bought one of our games recently through our official retailers GamesPlanet (from official site) or the Ubisoft Shop, it's probably due to a payment issue so you have to contact their support to the following addresses :
- For GamesPlanet/Official site : support.maniaplanet.en@gamesplanet.com
- For the Ubisoft Shop : https://support.ubi.com/en-US/answer.aspx and look for your Maniaplanet game in the dropdown list.
I forgot my password
You can generate a new password ingame by using the "I forgot my password" button. You can also do it from the Player Page by cliking on the link "Forgot your password?" on this page: http://player.maniaplanet.com
I forgot my login
You must contact the Ubisoft Support and give them all relevant informations (gamekey, mail attached to the account, copy of the order, ...) to this adress: https://support.ubi.com/en-US/answer.aspx and look for your Maniaplanet game in the dropdown list.
I have forgotten or deleted my key, where i can retrieve it ?
To recover lost activation keys please contact your retailer, if you purchased through the ManiaPlanet site please contact them at http://uk.gamesplanet.com/faq/submit.do. If you continue to have a problem please contact support and submit a question to retrieve your lost activation key. You must include your account details and e-mail address attached to the account.
I have lost my validation code
Please refer to this page to generate a new validation code.
I want to redownload the ManiaPlanet client
Please refer to this page to redownload the ManiaPlanet client.
